Are you process-driven? Do you enjoy driving change? Are you passionate about continuous improvement? If yes, keep reading about an exciting new opportunity with Wayfair!
If you're unfamiliar with Wayfair- we are a rapidly growing eCommerce company headquartered out of Downtown Boston with an extremely collaborative, dynamic, and data-driven culture!
At Wayfair, we have a very robust Sales & Service team that is building a new dedicated Business Insights team! Our Sales & Service teams are in Utah, Texas, Maine, and Massachusetts, Ireland, and Germany, and are focused on exceptional service and positive shopping experiences for our customers. The Business Insights team serves as an internal consulting function for Sales & Service and will be responsible for data-driven findings that create value across all customer touchpoints with Wayfair.
A key part of our Business Insights team, the Senior Manager of Process Improvement will own major initiatives for our team to drive continuous improvement and propel our service experience to new levels of delight for Wayfair customers.
The Senior Manager of Process Improvement will be in a highly cross-functional, general management role where you are the primary owner to identify strategic opportunities for the team through rigorous analysis and rapid execution of structured solutions.
Collaborate with functional management teams and key business stakeholders to design, develop & implement strategies for improving business processes and support systems.
Work with cross-functional teams to optimize processes that support our strategic initiative roadmap and help to build capabilities that support an effortless customer experience.
Partner with Engineering and third-party tools teams to design workflows and technical enhancements designed to improve efficiency, time to resolution and reduce error in current processes.
Develop fact-based, data-driven measurements of business performance in collaboration with the business owners.
Provide program management ownership and internal consulting expertise for Sales & Service projects.
Analyze and improve existing business processes, presenting data-driven recommendations to executive leadership.
Design new processes as part of product launches or new lines of business.
Focus on optimizing activities for scaled or vertically focused Sales & Service teams.
Work cross-functionally to prioritize competing interests and focus project plans on the highest impact activities.
Partner with Operations, Engineering, Marketing, and other functions to drive continuous improvement and transform our customer experience.
Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:
Wayfair, an online destination for all things home
Joss & Main, where beautiful furniture and finds meet irresistible savings
AllModern, unbelievable prices on everything modern
DwellStudio, unexpected modern design for everyday life
Birch Lane, a collection of classic furnishings and timeless home décor
Wayfair generated $3.9 billion in net revenue for the twelve months ended June 30, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 6,000 people
Bachelor’s degree in discipline such as: engineering, technology, or business discipline preferred.
Masters or MBA from top tier school strongly desired with management consulting experience.
5 + years of experience demonstrating project management and driving results in process improvement capacity, management consulting, or equivalent.
2 + years management experience
Strong analytical background operating with large data sets to identify trends and actionable insights.
Proficiency in Excel & SQL required, or other data processing and analytics tools preferred.
Experience using process improvement/Lean methodologies.
Understanding of Lean, Six Sigma Black Belt or Master Black Belt preferred.
Excellent communication skills, collaborating with cross-functional team.
Entrepreneurial spirit or prior experience in a high performance, fast-paced industry.
Additional Salary Information: In addition to base salary, bonus and equity is included in total compensation